RECYCLING RETURN CREDIT... 

Can I recycle my empty jars, tins, and lids ?

YES! We love that you want to recycle in order to reduce waste...and we'll give you credit towards your next purchase as well! Return your empty jars (it's OK if they still have wax in them) and lightly used lids for credit towards your next purchase. We also take your tins and tin lids too! Returns must be in reusable condition (meaning no dents, scratches or chips) and returned to us PRIOR to credit being issued.

How can I return my jars and lids for reuse?

 

Step 1...

Examine your jars, jar lids, tins, tin lids to be sure that they are free of scratches, dents and chips prior to returning to us.

Step 2...

Bubble wrap your jars and lids securely in order to return to us. NOTE: If your items arrive to us dented, chipped or scratched and are not in acceptable condition for us to reuse, then you will not be credited. No exceptions, sorry!

Step 3...

Be sure to include your information with your package (name, phone, email) so that we are sure to credit the correct customer. Packages without information will not be credited. 

Step 4...

Please drop off or mail your securely wrapped package to: Wolfgang & Isabella 638 Moulton Avenue, Los Angeles CA 90031. 

º SHIP IT: Ship by recorded delivery retaining your recorded delivery receipt as proof of postage. You can forward tracking to us via email at hello@wolfgangandisabella.com so we know to look out for your package.

º DROP IT OFF: If you live close to our studio in the Los Angeles area, you are more than welcome to stop by our studio to drop off your securely packaged items. Be sure to include your information with your package (name, phone, email) so that we are sure to credit the correct customer. Packages without information will not be credited. 

º DROP IT & SHOP: Please call or email us in advance to arrange an appointment so that we are able to accomodate your request to visit in order to drop off your recyclables and shop. NOTE: We are not an actual store front. 

How much credit do I make for my returns?

Here is what we are currently offering as credit per return:

º Jar & Jar Lid in reusable condition (No dents/scratches on either): $2.00 for set

º Jar only in reusable condition: $1.50

º Lid only in reusable condition (No dents/scratches): $.50¢

º Candle Tin & Tin Lid in reusable condition (No dents/scratches on either): $1.00 for set

º Tin Cup only in reusable condition (No dents/scratches): $.50¢

º Tin Lid only in reusable condition (No dents/scratches): $.50¢

 

How and when will I get my credit?

Jars, tins, and lids must be returned to us PRIOR to credit being issued. We will examine your returns and credit will be issued for those items only for those items in reusable condition. Credit is issued via coupon code to be used on your next purchase. 

What if I have additional questions?

Contact us with additional questions at hello@wolfgangandisabella.com or via phone at 323.397.5599

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